We’re recruiting a Customer Service Representative on behalf of a long-established, globally recognised manufacturing business based in Huntingdon, Cambridgeshire. This is a full-time, permanent position offering a salary of £26,000–£29,000 depending on experience, with a great working pattern that includes an early 2:00pm finish every Friday.
This is a varied, customer-facing role sitting at the heart of a busy customer service operation. You’ll be the first point of contact for a broad customer base, managing orders, coordinating deliveries and handling queries with professionalism and care. Alongside the day-to-day customer service work, you’ll also be involved in shipping logistics and export documentation — making this a particularly interesting opportunity for someone with a background in or an interest in international trade and logistics.
Main Responsibilities:
- Acting as the primary point of contact for customers, responding promptly and professionally to enquiries
- Receiving, verifying and processing customer orders and quotations accurately using the ERP system
- Providing customers with pricing information, order updates and delivery schedules
- Liaising with Warehouse and Operations teams to ensure orders are despatched accurately and on time
- Arranging UK and international deliveries, liaising with freight forwarders, carriers and couriers
- Preparing and checking shipping documentation including commercial invoices, packing lists and export paperwork
- Assisting with ensuring shipments comply with relevant customs regulations and export requirements
- Resolving customer queries, delivery issues and complaints in a professional and timely manner
- Maintaining accurate customer records, pricing information and associated documentation
- Contacting customers directly to seek orders or gather information as directed by the Account Manager
Skills/Experience:
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
- Confident, professional and courteous telephone manner
- Good IT skills with experience using computerised business systems
- Proactive and flexible approach with a genuine commitment to delivering excellent customer service
- Able to work independently and as part of a team
- Experience in logistics, shipping or export administration — desirable
- Knowledge of international shipping procedures and export documentation — desirable
- Experience using SAGE or a similar ERP system — desirable
Salary & Working Hours:
£26,000–£29,000 per annum, dependent on experience. Full-time, permanent. Monday to Thursday 8:00am–4:30pm, Friday 8:00am–2:00pm (with a 30-minute lunch break). Based in Huntingdon, Cambridgeshire.
Benefits:
- £26,000–£29,000 DOE
- Early 2:00pm finish every Friday
- 25 days annual leave plus bank holidays
- Contributory pension plan
- Free onsite parking
- Company workwear provided