We're recruiting an Account Manager on behalf of a well-established, privately owned manufacturing business headquartered in Huntingdon, Cambridgeshire. This is a full-time, permanent position offering a salary of £31,290–£41,720 depending on experience, with 26 days annual leave plus bank holidays and a Friday early finish — making it a genuinely attractive package for the right person.
This is primarily a relationship-driven, account growth role. You'll take full ownership of an allocated client base, building deep understanding of each account, identifying opportunities to grow spend and delivering an exceptional standard of customer service throughout. Alongside your core account base, you'll also manage a selection of key accounts, so the ability to operate confidently across both day-to-day client management and more strategic relationships is important. The role is based at the Huntingdon HQ with occasional UK client visits — no more than once or twice a month.
Main Responsibilities:
- Managing, maintaining and growing an allocated portfolio of existing accounts, including key accounts
- Building a thorough understanding of each client's requirements and proactively identifying upsell opportunities
- Pricing, proposing, negotiating and drafting contracts and stock holdings for your clients
- Conducting client visits as required for upselling, new product launches or problem resolution
- Meticulous planning and Excel-based forecasting to ensure peak supply periods are managed effectively
- Taking full accountability of clients once handed over from the Business Development team
- Processing day-to-day client requirements including emails, enquiries, orders, deliveries and artwork approvals
- Attending daily virtual team and client meetings via Zoom or Teams
- Responding to client queries within 24 hours, ensuring no task goes unaddressed
- Keeping clients updated on production schedules and stock holdings
- Resolving client complaints to the mutual satisfaction of both parties
- Providing holiday cover for the wider account management team when required
Skills/Experience:
- Proven experience in account management or a client-facing commercial role
- Highly self-motivated with a proactive approach to growing and retaining a client base
- Confident communicating with stakeholders at all levels, including directors and blue chip organisations
- Strong interpersonal skills with the ability to turn any client interaction into a positive one
- Excellent written and verbal communication skills — phone, email and virtual meetings
- Competent in Microsoft Office, particularly Excel, Outlook, Word and PowerPoint
- Well-organised with strong numerical and analytical skills
- A natural forward planner who takes ownership and critically assesses their own performance
- Good level of literacy and numeracy — essential
- Minimum 5 GCSEs grade A–E
- Able to commute reliably to Huntingdon HQ and travel to client sites on an ad-hoc basis
Salary & Working Hours:
£31,290–£41,720 per annum, dependent on experience. Full-time, permanent, 37.5 hours per week. Monday–Thursday 8:55am–5:00pm, Friday 8:55am–4:30pm (with 30-minute lunch break). Huntingdon HQ based, with occasional UK client visits.
Benefits:
- £31,290–£41,720 DOE
- 26 days paid annual leave plus bank holidays
- Early finish on Fridays
- Permanent contract with 6-month probation period
- Modern, high-quality office environment in Huntingdon
- Full training provided on internal systems
- Opportunity to grow within a privately owned, fast-growing business