Job Title: Sales Order Fulfilment Administrator
Location: St Ives, Cambridgeshire
Department: Global Dispatch and Order Fulfilment
Reports to: Global Dispatch and Order Fulfilment Manager
Salary: £23,492 DOE
About the Role
Our client is looking for a detail-oriented and proactive Order Fulfilment Administrator to join our Global Dispatch and Order Fulfilment team. In this role, you’ll ensure that customer orders are processed efficiently — from receipt through to delivery — in line with company procedures and international regulations. You’ll also liaise closely with freight forwarders, suppliers, and internal teams to resolve issues and continuously improve our administrative processes.
Key Responsibilities
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Process sales orders and all associated documentation accurately and efficiently.
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Manage dispatch administration duties.
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Liaise with Purchasing for non-stock or special order items.
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Negotiate with freight couriers to secure the best shipping methods and rates.
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Monitor stock levels and coordinate with the Warehouse Team.
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Communicate with Production and other departments to prioritise urgent orders.
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Keep customers informed with order updates, invoices, packing lists, and tracking details.
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Request and manage proof of delivery documentation.
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Maintain accurate records and spreadsheets to support Sales, Accounts, and Purchasing.
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Verify courier invoices against quotes for accuracy.
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Actively contribute to improving and streamlining administrative processes.
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Provide cover and support for colleagues within the Dispatch & Order Fulfilment team when required.
About You
You’ll be someone who thrives in a fast-paced environment and takes pride in delivering precise, reliable work. You’ll be an excellent communicator, both internally and externally, and enjoy working collaboratively to meet deadlines.
Skills & Attributes:
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High attention to detail and accuracy.
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Strong organisational and time management skills.
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Confident communicator with good written and verbal skills.
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Proficient in Microsoft Office, particularly Excel.
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Self-motivated and able to work independently as well as part of a team.
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Committed to providing excellent customer service.
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Keen to learn and develop product knowledge.
Other Requirements
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Adhere to company policies, confidentiality agreements, and health & safety procedures.
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Demonstrate professionalism, honesty, and integrity in all interactions.
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Be flexible and willing to take on additional tasks as required.