We’re recruiting an Order Management Specialist on behalf of a well-established, globally operating advanced materials business based in Huntingdon, Cambridgeshire. This is a full-time, permanent, office-based position and a great opportunity for a detail-oriented, process-driven individual with French and German language skills to play a central role in delivering a high-quality customer experience across international markets.
You’ll be responsible for managing customer orders accurately and efficiently from initial entry through to dispatch, working closely with Sales, Operations and Customer Support teams to ensure seamless fulfilment across global markets including the UK, USA, DACH region, Southern Europe and beyond. If you take pride in getting things right, communicate clearly and enjoy working in a structured, collaborative environment, this is a role where your attention to detail will genuinely make a difference.
Main Responsibilities:
- Processing customer orders accurately and efficiently, including data validation, pricing, lead times, compliance documents and account status checks
- Issuing timely order confirmations and proactively resolving missing information or discrepancies
- Monitoring order progression through fulfilment stages, ensuring alignment with dispatch timelines and resolving blockers as they arise
- Communicating proactively with customers regarding order status updates, delays, risks and resolutions
- Creating new customer accounts in the ERP system (D365), ensuring data completeness, compliance and regional requirements are met
- Maintaining accurate records across Salesforce and D365
- Working cross-functionally with internal stakeholders to support customer experience and order promise targets
- Providing cover and capacity support across the wider customer service team as required
Skills/Experience:
- Fluency in French and German — essential
- Strong order processing and administrative experience
- Excellent attention to detail with a proven ability to manage high volumes of data accurately
- Strong written and verbal communication skills in English, French and German
- Proficient in Microsoft Office; experience with D365 and Salesforce desirable
- Commercially aware with an understanding of how fulfilment accuracy impacts customer outcomes
- Problem-solving mindset with a continuous improvement approach
- Able to work both independently and collaboratively
Salary & Working Hours:
Salary is competitive and dependent on experience. Full-time, permanent position. Office-based in Huntingdon, Cambridgeshire. Further details on hours and salary will be provided upon application.
Benefits:
- Competitive salary dependent on experience
- Full-time, stable role within a globally recognised, growing business
- Collaborative team environment with cross-functional exposure
- Opportunity to use and develop language skills in a commercially meaningful role
- Work for a business with a genuine commitment to technical excellence and innovation