Customer Service Team Member

• Identify customer specific or auto schedule jobs and liaise with the customer using the most appropriate communication method to confirm the appointment
• Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
• Update the system with details of appointments.
• Pick up any new work required and make appointments
• Pick up messages from the answer-phone and make outbound calls.
• Assist with the management of repeat contacts and chases.

Qualifications, skills, knowledge & experience (relevant to job):

• Educated to GCSE standard or equivalent
• Experience in a customer service environment particularly with experience of dealing with customers over the phone.
• An understanding of the metering processes.
• Excellent IT and keyboard skills
• Excellent interpersonal, analytical and customer service and communication skills
• Able to show initiative, working on own or as part of a team.
• Will need to be able to work flexible working hours.
• SAP and Click skills