The Role:
We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team.
This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams.
Main Responsibilities:
- Handle customer enquiries professionally via phone, email, and in person
- Provide accurate information on products, pricing, and order status
- Process customer orders with precision and efficiency
- Liaise with internal departments to track progress and ensure timely delivery
- Maintain up-to-date records of customer interactions and transactions
- Proactively resolve any customer issues or concerns
- Support continuous improvement and contribute to the overall success of the team
Skills / Experience:
- Previous experience in a customer service or account management role
- Ideally from a manufacturing, production, or technical environment (not essential)
- Excellent communication and organisational skills
- Strong attention to detail with the ability to manage multiple priorities
- Confident IT skills, including Microsoft Office and order processing systems
- Positive, proactive, and solutions-focused attitude
Salary & Working Hours:
- Salary: £30,000-£32,000 per annum (depending on experience)
- Hours: Monday to Friday, 8:30am – 5:00pm