My client are an innovative company dedicated to designing and manufacturing assistive medical devices.
They are seeking a Booking Co-Ordinator to play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with the Customer Care team.
Main Duties:
- Answering telephone calls and emails from customers in a timely manner
- Booking seating and assessments into the relevant product specialist’s diary
- Working closely with the product specialist team and colleagues to ensure most efficient use of Product Specialist’s day
- Occasionally outbound calls and emails may be required to customers to promote assessments
- General support for sales team
Experience:
- Customer service experience
- Relevant product and industry knowledge
- Desirable previous experience of managing diaries
- Effective and confident telephone skills, with an excellent level of English
- A good understanding of geographical areas across the country
- Ability to learn to use internal diary systems and Google maps
- Ability to calculate travel time accurately between locations
- Ability to work effectively in a team
- Good ICT skills